Trainer of the Year 2022

20+ years experience · Preferred supplier · North Yorkshire Council

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Frequently asked questions

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Social media training

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What social media training do you offer?
PowerHours (60-min troubleshooting), platform sessions for Facebook, Instagram, LinkedIn and Google Business Profile, the Nurture package (up to 3hrs), Focus 6-month programme, group workshops and bespoke business workshops. See the training page for full details and current pricing. All sessions F2F or Zoom.
What's the difference between a PowerHour and a platform session?
A PowerHour is focused troubleshooting — bring a specific problem and we solve it in 60 minutes. Platform sessions are structured training on one platform from the ground up, covering setup, strategy and content. Different needs, different products.
Is training available online as well as face-to-face?
Yes — all sessions are available via Zoom as well as in person. Virtual sessions can be recorded so you can revisit them afterwards. I work with clients across the UK.
Is funded social media training available in North Yorkshire?
There may be. I'm a preferred supplier to North Yorkshire Council and delivery partner on the York & North Yorkshire Growth Hub Digital Steps programme. Get in touch to check eligibility — it's always worth asking.

Social media management

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What is a social media strategy and do I need one?
A social media strategy is your blueprint — covering your audience, competitors, objectives, platforms and content approach. Without one you're posting and hoping. With one, every piece of content has a purpose. Available as a standalone product — see the social media services page for details.
What management packages do you offer?
Four options: Starter (1 platform), Growth (2 platforms), Presence (3 platforms) and Engagement-only (Instagram & Facebook). All monthly management packages include community engagement as standard. See the social media services page for current pricing.
What is a social media audit?
A thorough review of your social media across all platforms — profile consistency, content quality, engagement, competitor analysis and a SWOT analysis. Delivered as a PDF report with actionable recommendations. Included free when you commission a full social media strategy.

Graphic design & branding

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How does your logo design process work?
It starts with a conversation — or you can complete my Branding Questionnaire online first. I develop initial concepts, share for feedback, and refine until you love the result. Final files supplied in all formats needed for print, digital and social media.
What are brand guidelines and do I need them?
Brand guidelines are the rulebook for your visual identity — logo usage, exact colour codes, fonts, imagery style. Without them, brands drift. Available as a standalone product or bundled with a new brand identity.
Who owns the copyright for designs you produce?
Copyright transfers to you as the client once the final balance is settled. I reserve the right to use work in my portfolio for promotional purposes.

Website design

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Can I update my own website once it's built?
Absolutely — and I actively encourage it. All sites are built on WordPress with training provided on handover. Your website belongs to you, not me.
Do you offer website maintenance packages?
Yes — four plans: Essentials, Booster, Growth and Elevate (bespoke). See the web design page for full details and current pricing.
My business is not local to Stokesley — does that matter?
Not at all. I work with clients across the UK. The whole process works just as well remotely via Zoom and email.

General questions

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Are you VAT registered?
Yes. Sue Thompson t/a Catch Design Management is VAT registered. All prices shown are excluding VAT unless otherwise stated.
What makes Catch Design Management different?
20 years of genuine experience. A belief that the best person to do your social media is usually you — so I teach you enough to truly understand it rather than keeping it mysterious. Accessible pricing for small businesses. And a reputation built over two decades for being honest, practical and genuinely good at what I do.

Kind words from clients

Please read our reviews

We'd love you to read what our clients say about working with Sue. Your reviews mean the world to a small business and help others find us.
Read our Google reviews ↗
Read our LinkedIn recommendations ↗

★★★★★

"Sue is an absolute font of marketing, social and design knowledge. She quickly understood the needs of my business and identified exactly where improvements could be made."
West By Design
Google review

★★★★★

"Easy to understand, fun, topical — and someone who genuinely gets business. I had no idea how much I didn't know until I worked with Sue. Highly recommend."
Google reviewer
5★ Google review

Still have a question?

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Email Sue

07971 065941   sue@catchdesigns.co.uk    Stokesley Business Park, North Yorkshire